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FREQUENTLY ASKED QUESTIONS (FAQs):
What is the minimum order amount?
The minimum order amount is indicated on each catalog page. Usually,
the minimum order quantity per clock style is 25 clocks per order. |
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What is your lead-time for production? Currently, the lead time is
6 weeks to manufacture orders. |
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Do
you accept returns? Since all orders are
customized according to your specifications, we only replace
defective items or products that we have damaged. We cannot accept
returns for items that you no longer need. All claims must be made
within 14 days of receipt the shipment. |
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Does your pricing include an imprint? Yes. Our catalog
prices generally include a one-color imprint. |
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Will you Drop Ship? Yes. We can ship to the address
you specify. If we have to ship to multiple addresses, there is a
$10.00 charge for each additional shipment. |
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What are your payment terms?
The
terms are prepaid. You can submit payment by check, PayPal, VISA,
MasterCard or American Express (AMEX). If you prefer to pay by
credit card, please complete a
Credit Card Authorization Form
and fax it to us. All credit card payments require
this form. All your information is kept private and secure. We do
not share your information with any company or person. |
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Do
you accept orders from outside the United States? Yes. We
service the needs of customers worldwide. Please email us your
shipping address for a freight quote. You are responsible for all
duty and import fees. We can ship using your UPS number or FedEx
number. We do not ship using our UPS number. Please contact UPS or
your freight carrier to determine the amount of fees charged by your
country. |
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Are
batteries included with the clocks? Yes, generally
batteries are included. |
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Do
you accept telephone orders? All orders should be submitted
by fax, mail or e-mail copy. |
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What forms of artwork do you accept? Please
refer to our Artwork Requirements page. We accept .jpg, .eps and .pdf
formats. All artwork should be high-resolution and at least
300 dpi. This high-resolution artwork should have a print width
larger than the clock face. We will reduce the size of the artwork
as necessary. |
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Will I see what my clock will look like before I order? Yes,
we offer FREE Virtual Samples of your clock design. The artwork is
based upon the specifications and colors that you provide. Please
indicate all colors by PMS color number. We will e-mail the Virtual
Sample to you for approval prior to starting any production. |
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Where is your warehouse located? We ship from Ohio
45066. We use UPS ground service for shipping. |
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How
much does freight cost? We ship using UPS and
FedEx. Please provide your shipping address for a freight quote. It
cost more to ship to a residence, so please indicate if the address
if residential or commercial. We can also ship using your UPS or
FedEx number. |
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